Shipping policy

Shipping Policy

Everything here is in US dollars and business days (Monday to Friday, not counting public holidays).

Dispatch time

We dispatch orders within 2–5 business days of your order being placed. You'll get a confirmation email when you order, and a second email with tracking once your parcel is on its way.

Delivery time

Once dispatched, delivery takes 5–10 business days. So from the moment you order, expect your parcel in roughly 7–15 business days in total.

These are estimates, not guarantees. Customs checks, carrier delays, bad weather and busy periods can add time, and those are outside our control.

Shipping costs

Free standard shipping on orders over $90. Below $90, the shipping cost is calculated at checkout before you pay — you'll always see it before confirming.

Where we ship

We currently ship to the United States and Vietnam. If your country isn't offered at checkout, we don't ship there yet — email us and we'll tell you when we do.

Tracking

Every order is sent tracked. Your tracking email arrives once the parcel leaves our supplier. Tracking can take 2–5 days to start updating — that's normal and doesn't mean anything is wrong.

Split deliveries

If you order several items, they may arrive in separate parcels on different days, at no extra cost to you. Nothing is missing — the rest is still on its way.

Customs, duties and import taxes

Orders shipped internationally may attract customs duties or import taxes set by your country. These are not included in our prices and are the customer's responsibility. We can't predict them and we can't refund them.

Wrong or incomplete address

Please check your delivery address carefully before you pay. If a parcel is returned to us because the address was wrong or incomplete, we'll re-send it once you've covered the reshipping cost. Tell us within 24 hours of ordering if you spot a mistake and we'll correct it free.

Lost, delayed or damaged parcels

If your tracking hasn't updated for 10 days, or your order hasn't arrived 20 business days after dispatch, email us and we'll chase the carrier, resend your order, or refund you in full.

If your parcel arrives damaged, email us within 14 days with a photo and we'll replace or refund it.

Returns

See our Return & Refund Policy for how returns and refunds work.

Questions

Email tieutamnguyet2015@gmail.com with your order number and we'll help.

Last updated: 15 October 2026